Terms and Conditions

Mercearia das Flores takes pride in having business partners that we considered as being the best national suppliers of local and artisanal products. We aim to select products Portuguese products with high standard of quality.
This website is under responsibility of Osswald e Oliveira – Produtos Regionais e Biológicos, Lda. hereinafter denominated as Mercearia das Flores.
In this website “our” and “us” always refer to Mercearia das Flores.
Your access to and use of this website is conditioned on your acceptance of and compliance with these Terms and Conditions and any other notification mentioned herein.
By visiting our website and/or making a purchase you are accepting our "service(s)" and agreeing with the following Terms and Conditions of Service, including any additional terms and conditions mentioned in this document and available by webmail.
These Terms and Conditions of Service apply to all the visitors of this website, as well as suppliers, customers and collaborators.
Please read the Terms and Conditions of Service carefully before you access and navigate in our website.
By accessing or using the website you agree to be bound by these Terms and Conditions.
In case you do not agree with all the terms and conditions you cannot therefore access this website or resort to any services. Your agreement is expressively limited to these Terms and Conditions.
Any new features or tools added to the current website are also subjected to the Terms and Conditions.
You may access to the most current version of the Terms and Conditions at any time. We have the right to update, change or replace any part of these Terms and Conditions when necessary.
It is your responsibility to check this page periodically for any eventual changes. The ongoing use or access to our website after any update and changes, constitutes agreement of those latest changes and updates.
This website is hosted in the servers of our suppliers of the online e-commerce platform allowing us to sell products and provide services with safety.

Section 1 - Terms and services of the online shop
By agreeing with these Terms and Conditions of Service, you are declaring that you are of full age in your state or country of residence, or that you consent the access and use of this website by the ones that depend on you.
Our products cannot be used for illegal or unauthorized purposes, nor can it violate any law and/or jurisdiction, including but not limited to copyright.
You should not transmit any malware and/or code of destructive nature.
The violation of any of the aforementioned Terms and Conditions will result in immediate revocation of our services.

Section 2 - General conditions
We have the right to refuse our services to anyone, for whatever reason, at whatever moment.
Its content (not including credit card information) may be transferred sans encryption and imply (a) transmissions through several networks, and (b) changes to adjust to the technical connection prerequisites of networks or devices.
Credit Card information is always encrypted during transferences between networks.
You may not reproduce, double, copy, sell, resell or explore any part of our Service, the use of our Service, access to our Service or any contact with the website through which the services are provided, except with express written permission by us.
The headings contained in these Terms and Conditions are for convenience purposes only and will not affect in any way the meaning or interpretation of these Terms and Condition.

Section 3 - Accuracy, integrity and currentness of information
We are not responsible for information available in the website that is not precise, complete or current.
The material of this website is supplied only as general information and should not be used or evoke alone to make decisions without consulting primary sources, with more precise and complete information.
Any reliance upon the content of the website is at your own risk.
This website may contain certain historical information.
Historical information is not necessarily accurate and is provided only for reference.
We reserve the right to modify the content of this website at any moment and have no obligation to update any information about our website.
You agree that it is your responsibility to pay attention to the changes in the website.

Section 4 - Modifications of service and prices
Current VAT rate is included in all prices of our website.
The prices of our products may be subject to changes without previous notice.
We have the right to modify or terminate any service, without previous notice at any given moment.
We are not responsible to our user/customer or any third party for changes in prices and/or termination of service.

Section 5 - Products or services
Certain products or services may be available exclusively online, through this website.
These products or services may have limited quantities and may be subjected to return and replacement only according to our Delivery and Returns information.
We put all our efforts to show with the utmost accuracy the colors and pictures of our products, but we cannot ensure that your screen will show the colors with the same accuracy.
We have the right to limit the sales of our products or services to whoever person and to any region or jurisdiction.
We may use that right in a case-by-case basis.
We have the right to limit the quantities of any product or service provided.
All product descriptions and prices may be subjected to changes at any time, without previous notice.
We have the right to discontinue any product at any time.
Any offer for any product or service made to this website is invalid and forbidden.
We cannot ensure that the information, quality of any product or service, will correspond to your expectations, nor that eventual errors in the services will be corrected.

Section 6 - Billing accuracy and account Information
We have the right to refuse any placed order.
We can, at our exclusive criteria, limit or cancel quantities asked by person, family or order.
These restrictions can include orders placed by or under the same client account, the same credit card, and/or orders that use the same billing and/or delivery address.
In case we make an alteration or cancel an order we may try to notify you by email, charging address or phone number provided when the order was placed.
We have the right to limit or prohibit the orders that, at our exclusive criteria, are to be placed by competitors, resellers, distributors or traders.
You agree in providing current, accurate and complete account information for all your orders placed in our website.
You agree in regularly updating your account and other information, such as your email address, credit card numbers and expiration dates, in order for us to complete your transactions and contact you, if necessary.
For more details, please read our Delivery and Returns information.

Section 7 - Optional tools
We can offer you the access to third party tools over which we have no control, namely, access to social networks and others.
You acknowledge and agree that the access to those tools is "as it is" and "as available", with no guarantees, representations or conditions of any type and with no support.
We do not take any responsibility arising from or related to the use of third party tools.
Any use of optional tools provided through this website is entirely at your own risk.
You should ensure that you are familiar with them and approve the terms in which those tools are provided by others.
We may as well, in the future, offer new services and/or resources through the site (including the launching of new tools and resources). These new features and/or services are equally subjected to these Terms and Conditions.

Section 8 - Connections to third parties
Certain contents, products and services available through our Service may include third parties' material.
Links and connections in this website may direct you to third parties' sites that are not affiliated with Mercearia das Flores. We are not responsible for the examination or evaluation of materials and site by others, and we do not ensure you will be free of obligations with the websites, materials and services of these third parties.
We are not responsible for any damage or loss related with the purchase or use of goods, services, resources, content or any other transactions made with any website of third parties.
Please read carefully the politic and practices of others and make sure you understand them before initiating a transaction.
Complaints, concerns or questions about the products of a third party must be directed to them.

Section 9 - Users' comments, feedback and other submissions
If at our request or not, you send certain messages (for instance: contests, quizzes, sales...) or send creative ideas, suggestions, proposals, plans or other matters online, by email, by mail or any other means, you agree that we can, at any moment, without restrictions, edit, copy, publish, distribute, translate and use your comments in any context.
We have no obligation (1) to keep comments confidential, (2) to pay any compensation for any comments, or (3) to answer any comments.
We may, but with no obligation, monitor, edit or remove any content we determine as illegal, offensive, threatening, libelous, calumnious, pornographic, obscene, rated and that violates the intellectual property of a third party or the Terms and Conditions.
You agree that your comments do not violate the rights of a third party, including copyrights, registered trademarks or brands, privacy, personality or other personal or propriety rights.
You also agree that your comments do not contain libelous, illegal, abusive and obscene material, or any malwares that may, somehow, affect the functioning of the service or other related websites.
You cannot use a fake e-mail address, pretend to be someone else or deceive us and/or third parties, about the origin of the comments.
You are the only responsible for the comments you make.
We do not take responsibility for any comments posted by you or others.

Section 10 - Personal information
Personal information sent or submitted through our website are governed by our Privacy Policy.

Section 11 - Errors and omissions excepted
Occasionally there may be information in our website which may contain typographical errors, inaccuracies or omissions in the product description, prices, sales, offers, shipping charges and availability.
We have the right to correct eventual mistakes, inaccuracies or omissions and to change or update any information, to cancel orders if the information concerning that service or of any related website are inaccurate, at any moment, without previous notice even after you have placed your order.
We have no obligation to update, change or clarify any information in service or related websites. This includes, with no limitation, information about prices, except the ones required by law.

Section 12 - Forbidden uses
Besides other prohibitions, as established in the Terms and Conditions of Service, you are forbidden to use this website and its content: (a) for any illegal purpose, (b) to request others to make or participate in any illegal acts, (c) to violate any international, national or regional regulations, rules or laws, (d) to infringe or violate our intellectual property rights or the intellectual property rights of others, (e) to harass, abuse, insult, damage, defame, slander, denigrating, intimidating or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability, (f) to present false or misleading information, (g) to upload or transmit malware or any kind of malicious code that can be used to affect service operations from this website or other related websites, (h) collect or follow others personal information, (i) span, phishing, spiders, crawl or scrape, (j) for any obscene or immoral purpose, or (k) to interfere or outline security service characteristics or any related website, or by the internet.
We carry the right to terminate the use of the service or any related website used to violate any of the aforementioned prohibited uses.

Section 13 - Exemption of guarantees and limitation of responsibility
We cannot guarantee that the use of our service will be uninterrupted, in time, safe or free of errors.
We do not guarantee that the results obtained with the use of our service will be accurate and reliable.
You agree that, from time to time, we may remove the service for undefined periods of time or cancel the service at any moment, without previous warning.
You expressly agree that your use of the service or inability to do so is at your own risk.
The services and all the products provided to you through this website are (except when strictly mention by us) provided "as they are" and "as available" for your use, without any representation, guarantees or conditions of any kind, explicit or implicit, including all the implicit guarantees or marketing conditions, marketing quality, adequacy to a specific purpose, duration, title and non-violation.
In any case will Mercearia das Flores or our advisers, directors, employees, affiliates, agents, hired personal, suppliers, services providers, may be blamed or take responsibility for any damage, loss, complain or direct, indirect or incidental damage, as well as special damage or subsequent damage of any kind. This including, with no limitation, profit loss, savings loss, data loss, reposition costs, or for any similar damages, whether based in contract, illicit act (including negligence), objective responsibility or due to the uses of any service or product acquired through this website. The same applies to any other complain somehow related to the use of service or product, including, but not limited to any errors or omission in any type of content, loss or damage that occurred as a result of service use or any content published, transmitted or somehow available through our service, even if alerted to its possibility. In the possibility of some courts not allowing the exclusion or responsibility limitation by consequent or incidental damage, in such courts, our responsibility will be limited to the maximum permitted by law.

Section 14 - Compensation
You agree to compensate, defend and keep Mercearia das Flores, our network, subsidiary, affiliates, partners, employees, directors, agents, service suppliers, hired personnel and suppliers, free from any complain or legal petition, including lawyers and legal fees, made by a third party or resulting of the violation of these Terms and Conditions of Service or the documents that contain, by reference, the violation of any law or third party rights.

Section 15 - Independence
In case any of these Terms and Conditions of Service are considered illegal, invalid or unenforceable, such item should, nonetheless, be applicable in all the extension permitted by the applicable law, and the ineffective portion should be considered separately from these Terms and Conditions of Service. Such determination will not affect the applicability of the remainder items.

Section 16 - Termination
The obligations and responsibilities of the parts incurred before the date of termination will survive the termination of this contract, for all the effects.
These Terms and Conditions of Service are effective, unless terminated by you or by us.
You may terminate the Terms and Conditions of Service at any moment, notifying us that you no longer wish to use our services or simply by not accessing our website anymore.
If in our exclusive criteria, you fail, or we suspect you failed, in meeting any term or dispositions of these Terms and Conditions of Service, we may also terminate the current contract anytime without previous warning and you will remain responsible for all the due amounts until and including the date of termination and/or by consequence, may have your access denied to our services (or part of them).

Section 17 - Entire agreement
Our failure in doing or applying any right or dispositions of these Terms and Conditions of Service, will not constitute a resignation of that service or disposition.
These Terms and Conditions of Service and any functioning politics or rules placed by us in this website, or concerning the website, constitutes all the agreement and understanding between Mercearia das Flores and the user/customer.
These Terms and Conditions of Service regulate website use, replacing previous or current contracts, communications and proposals, oral or written (including, but not limited to, any previous version of the Terms and Conditions of Service).
Any ambiguity in the interpretation of the Terms and Conditions of Service should not be interpreted against the elaboration part.

Section 18 - Law
These Terms of Service and any separate arrangements for which we are service suppliers, will be governed and interpreted according to the Portuguese law.

Section 19 - Changes in terms of service
You may see the most current version of the Terms and Conditions of Service at any moment in this webpage.
We have the right, at our exclusive criteria, to update, modify or replace any part of these Terms and Conditions of Service introducing updates and changes in our website.
It is your responsibility any visit to our website.
The continuity or access to our site or services, after the publication of changes to these Terms and Conditions of Service, constitutes the acceptance of those changes.

Section 20 - Contact information
Questions about the Terms of Service should be sent to loja@merceariadasflores.com