Delivery and Returns

Mercearia das Flores uses what has considered to be the best distribution process so that your order will get to your address in the best conditions.

Dispatch and delivery
All the products are sent directly from our headquarters.
We make every effort to send your order in the same day it was placed but in some cases, it may take a maximum of 7 working days to be dispatched.
We only deliver to: Portugal mainland, peninsular Spain, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, France, Finland, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, United Kingdom, Czech Republic, Romania and Sweden.
We guarantee delivery only to the given address.
Sending to a changed, incorrect or incomplete address may take longer to be delivered.
We don’t send to postal boxes.

Delivery time
Orders received on working days until 15:00 hours local time, may be dispatched in the same day. However, delays may occur due to time circumstances, availability or others.
In normal conditions, orders placed on working days before 15:00 h, will arrive within 3 to 4 working days in peninsular Portugal or Spain and within 6 to 10 working days in any other destinies mentioned above.

Returns
If by any reason, you are not satisfied with your purchase you may return it, ask for a replacement or reimbursement with the following conditions:
          i.  We do not take devolutions from perishable products.
         ii.  We only accept returns of non-perishable products within 3 working days after the reception by the recipient.
        iii.  We may replace a product or reimburse you to a new purchase as long as the product is returned in original packaging conditions, unviolated with lot references. If your order does not arrive in those perfectly good conditions, no reimbursement will occur.
        iv.  For devolutions, properly pack the item(s) and send it to the following address: Rua das Flores, 110-4050-263 Porto. Portugal.
         v.  Return dispatch fees are not reimbursable.

Transport Costs
Delivery fees are calculated by total weight of your order. Please check here.
WARNING: For orders with total weight superior to 15 kg please contact us to obtain information regarding the transportation fees of your order.

Fees
All fees and taxes associated to our products and transportation are included in the final price to pay. It is excluded from this value any other customs duties.

NOTE
Verify all the provided addresses carefully. Mercearia das Flores guarantees delivery only in the provided addresses.
If the order is not handed to you, we will contact you through the phone number or e-mail address provided. If this was not possible by any reason the order will return to Mercearia das Flores.
You should bear the transportation costs in case you want us to re-send your order to you.

Mercearia das Flores HAS THE RIGHT TO DEMAND A DOCUMENT TO PROVE YOUR FULL AGE TO SEND YOUR ORDERS
ALL DELIVERIES DEMAND THE SIGNATURE OF A PERSON WITH AGE SUPERIOR TO 18 YEARS OLD.
THE SALE OF ALCOHOLIC BEVERAGES AND DRINKS TO MINORS (UNDER 18 YEARS OLD) IS FORBIDDEN.