Delivery and Returns

Mercearia das Flores uses what has considered to be the best distribution process so that your order will get to your address in the best conditions.

Dispatch and delivery
All the products are sent directly from our headquarters.
We make every effort to send your order in the same day it was placed but in some cases, it may take a maximum of 7 working days to be dispatched.
We only deliver to: Continental Portugal , Continental Spain, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, United Kingdom, Czech Republic, Romania and Sweden.
We guarantee delivery only to the given address.
Sending to a changed, incorrect or incomplete address may take longer to be delivered.
We don’t send to postal boxes.

Delivery time
Orders received on working days until 15:00 hours local time, may be dispatched in the same day. However, delays may occur due to time circumstances, availability or others.
In normal conditions, orders placed on working days before 15:00 h, will arrive within 3 to 4 working days in peninsular Portugal or Spain and within 6 to 12 working days in any other destinies mentioned above.

Returns and replacement
If by any reason, you are not satisfied with your purchase you may return it and ask for a replacement with the following conditions:
          i.  We do not take devolutions from perishable products.
         ii.  We only accept returns of non-perishable products within 3 working days after the reception by the recipient.
        iii.  We may replace a product as long as it is returned in original packaging conditions, unviolated with lot references. If your order does not arrive in those perfectly good conditions, no replacement  will occur.
        iv.  For devolutions, properly pack the item(s) and send it to the following address: Rua das Flores, 110-4050-263 Porto. Portugal.
         v.  Return dispatch fees are not reimbursable.

Information about the Right of Withdrawal
 By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products.
The consumer has the right of withdrawal of this contract within 14 calendar days, without the need to indicate any reason.
In order to exercise your right of withdrawal, you must inform us (Mercearia das Flores, 110, 4050-263 Porto, Portugal; e-mail: geral@merceariadasflores.com) of your decision to terminate this agreement by means of an unambiguous statement (eg: mail or email). You may use the form below, but this is not mandatory.
In order for the period of freedom to be respected, it is sufficient that its communication concerning the exercise of the right of withdrawal be sent before the expiry of the period for its termination.
Effects of right of withdrawal
In the event of termination of this agreement, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a mode of shipment other than the least costly form of normal shipment offered by us) will be reimbursed), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate this contract. We make such refunds using the same method of payment you used in the initial transaction, unless otherwise agreed by you; in any event, incur no costs as a consequence of such reimbursement. We may withhold the refund until we have received the returned goods, or until you provide proof of delivery of the goods, whichever occurs first.
We will assume the cost of returning the goods. You must return the goods or deliver them to us without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiration of the 14 days.
It is only responsible for the depreciation of goods resulting from manipulation that goes beyond what is necessary to verify the nature, characteristics and operation of the goods.
 
Right of Withdrawal Form
For:
Mercearia das Flores; Rua das Flores, 110; 4050-263 Porto; Portugal
e-mail: geral@merceariadasflores.com
 
I hereby inform you that I have resolved from my contract of sale for the following goods:
_______________________________________________________
Requested in:
_______________________________________________________
Name of consumer:
_______________________________________________________
Consumer Address:
_______________________________________________________
Signature of the consumer: (only if this form is notified on paper)



Transport Costs
Delivery fees are calculated by total weight of your order. Please check here.
WARNING: For orders with total weight superior to 15 kg please contact us to obtain information regarding the transportation fees of your order.

Fees
All fees and taxes associated to our products and transportation are included in the final price to pay. It is excluded from this value any other customs duties.

NOTE
Verify all the provided addresses carefully. Mercearia das Flores guarantees delivery only in the provided addresses.
If the order is not handed to you, we will contact you through the phone number or e-mail address provided. If this was not possible by any reason the order will return to Mercearia das Flores.
You should bear the transportation costs in case you want us to re-send your order to you.

Mercearia das Flores HAS THE RIGHT TO DEMAND A DOCUMENT TO PROVE YOUR FULL AGE TO SEND YOUR ORDERS
ALL DELIVERIES DEMAND THE SIGNATURE OF A PERSON WITH AGE SUPERIOR TO 18 YEARS OLD.
THE SALE OF ALCOHOLIC BEVERAGES AND DRINKS TO MINORS (UNDER 18 YEARS OLD) IS FORBIDDEN.